Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

TLIE2007 Mapping and Delivery Guide
Use communications systems

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency TLIE2007 - Use communications systems
Description
Employability Skills
Learning Outcomes and Application This unit involves the skills and knowledge required to use communications systems in accordance with relevant regulations and workplace procedures.It includes identifying system features, operating a communications system effectively, using appropriate communications system protocols, maintaining equipment and completing documentation.It involves applying established communication principles and practices, and using local technical, colloquial language and vocabulary in day-to-day communication.Work is performed under some supervision, generally within a team environment. No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

As a minimum, assessors must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.

As a minimum, assessment must satisfy applicable regulatory requirements, which include requirements in the Standards for Registered Training Organisations, current at the time of assessment.

Assessment must occur in workplace operational situations where it is appropriate to do so; where this is not appropriate, assessment must occur in simulated workplace operational situations that replicate workplace conditions.

Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.

Resources for assessment include:

a range of relevant exercises, case studies and/or other simulations

relevant and appropriate materials, tools, equipment and personal protective equipment currently used in industry

applicable documentation including workplace procedures, regulations, codes of practice and operation manuals.
Prerequisites/co-requisites
Competency Field E ‒ Communication and Calculation
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Check communications system requirements
       
Element: System features and control functions are identified
       
Element: Impact of battery and signal levels on system’s capability is determined
       
Element: Mobile equipment is set up to optimise communication
       
Element: Channels are selected appropriate to the communication as required
       
Element: Communicate using communications technology
       
Element: System checks are carried out to confirm communications system is operational, in accordance with manufacturer’s instructions and workplace procedures
       
Element: Communications system is operated safely in accordance with manufacturer’s instructions, workplace procedures and regulatory requirements
       
Element: Telephone and radio security is maintained in accordance with workplace procedures
       
Element: Channel selection is appropriate for the location and type of communication
       
Element: Messages are transmitted clearly and precisely, and user ethics and protocols are followed
       
Element: Public address (PA) system is used, as required, to communicate with passengers and/or crew in accordance with standard operating procedures
       
Element: Incoming messages are received and answered promptly and courteously in accordance with operating procedures and regulatory requirements
       
Element: Appropriate language, protocols, procedures and codes are followed when using communications systems
       
Element: Received messages are interpreted and recorded in accordance with workplace procedures
  • Clear and unambiguous vocal communication is used
       
Element: Maintain communications equipment operational status
       
Element: Equipment is checked and maintained in working order in accordance with workplace procedures
       
Element: Minor communications systems faults are promptly identified, diagnosed, and repaired or reported in accordance with workplace procedures
       
Element: Complete documentation
       
Element: Appropriate communications records are maintained in accordance with workplace procedures
       
Element: Communications records are stored/filed as required
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Check communications system requirements

1.1

System features and control functions are identified

1.2

Impact of battery and signal levels on system’s capability is determined

1.3

Mobile equipment is set up to optimise communication

1.4

Channels are selected appropriate to the communication as required

2

Communicate using communications technology

2.1

System checks are carried out to confirm communications system is operational, in accordance with manufacturer’s instructions and workplace procedures

2.2

Communications system is operated safely in accordance with manufacturer’s instructions, workplace procedures and regulatory requirements

2.3

Telephone and radio security is maintained in accordance with workplace procedures

2.4

Channel selection is appropriate for the location and type of communication

2.5

Messages are transmitted clearly and precisely, and user ethics and protocols are followed

2.6

Public address (PA) system is used, as required, to communicate with passengers and/or crew in accordance with standard operating procedures

2.7

Incoming messages are received and answered promptly and courteously in accordance with operating procedures and regulatory requirements

2.8

Appropriate language, protocols, procedures and codes are followed when using communications systems

2.9

Received messages are interpreted and recorded in accordance with workplace procedures

2.10

Clear and unambiguous vocal communication is used

3

Maintain communications equipment operational status

3.1

Equipment is checked and maintained in working order in accordance with workplace procedures

3.2

Minor communications systems faults are promptly identified, diagnosed, and repaired or reported in accordance with workplace procedures

4

Complete documentation

4.1

Appropriate communications records are maintained in accordance with workplace procedures

4.2

Communications records are stored/filed as required

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying precautions and required action to minimise, control or eliminate hazards that may exist when using communications systems

communicating and working effectively with others using available communications systems

completing documentation related to work activities when using communications systems

following communications security procedures

identifying and using required communications technology

implementing contingency plans

modifying activities depending on differing operational contingencies, risk situations and environments

monitoring communications equipment performance and taking appropriate action as required

planning, monitoring and prioritising work activities in terms of planned schedule, including predicting consequences and identifying improvements

operating and adapting to differences in communications equipment in accordance with standard operating procedures

reporting and/or rectifying identified problems, faults or malfunctions promptly, in accordance with workplace procedures

reading, interpreting and following communications systems instructions, procedures and relevant legislation

using communications equipment

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

basic communication techniques including barriers to effective communication and how to overcome them

basic principles of effective communication

features of various communications systems

minor routine maintenance procedures for communications equipment

pre-operational checks for communications systems and equipment

procedures and protocols for using communications systems during an emergency

protocols and procedures for communicating with others using relevant communications technology including PA systems

relevant work health and safety work health and safety (WHS)/occupational health and safety (OHS) responsibilities

relevant procedures and duty of care requirements

typical problems that may occur when using communications systems, and appropriate action and solutions.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Check communications system requirements

1.1

System features and control functions are identified

1.2

Impact of battery and signal levels on system’s capability is determined

1.3

Mobile equipment is set up to optimise communication

1.4

Channels are selected appropriate to the communication as required

2

Communicate using communications technology

2.1

System checks are carried out to confirm communications system is operational, in accordance with manufacturer’s instructions and workplace procedures

2.2

Communications system is operated safely in accordance with manufacturer’s instructions, workplace procedures and regulatory requirements

2.3

Telephone and radio security is maintained in accordance with workplace procedures

2.4

Channel selection is appropriate for the location and type of communication

2.5

Messages are transmitted clearly and precisely, and user ethics and protocols are followed

2.6

Public address (PA) system is used, as required, to communicate with passengers and/or crew in accordance with standard operating procedures

2.7

Incoming messages are received and answered promptly and courteously in accordance with operating procedures and regulatory requirements

2.8

Appropriate language, protocols, procedures and codes are followed when using communications systems

2.9

Received messages are interpreted and recorded in accordance with workplace procedures

2.10

Clear and unambiguous vocal communication is used

3

Maintain communications equipment operational status

3.1

Equipment is checked and maintained in working order in accordance with workplace procedures

3.2

Minor communications systems faults are promptly identified, diagnosed, and repaired or reported in accordance with workplace procedures

4

Complete documentation

4.1

Appropriate communications records are maintained in accordance with workplace procedures

4.2

Communications records are stored/filed as required

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Clear and unambiguous vocal communication is used 
 
 
 
 
 
 

Forms

Assessment Cover Sheet

TLIE2007 - Use communications systems
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

TLIE2007 - Use communications systems

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: